Onboarding for Local Scoring Customers.
Onboarding Program > Local Scoring Customers
Welcome to the Converus Team!
This page provides essential information and outlines the key steps for successful implementation for customers using the local scoring version of EyeDetect.
- Work with Converus Partner or Representative to place a purchase order
- If applicable, Converus ships equipment. For shipping questions, email [email protected]
- Discuss goals with a Customer Success Manager
- Training Needs Assessment
- Test Creation Needs Assessment
- View Training Program Options*: www.converus.com/training
- View Online Training Videos: www.converus.com/local-scoring
- To schedule a private consultation for training or certification questions, email [email protected]
- *Some content may not apply to local scoring customers.
- After completing certification courses, use templates to create new tests.
- If needed, schedule a private consultation to discuss test creation needs; email [email protected]
- Summary of Test Protocols, Creation Policy, and Requests: www.converus.com/tests
- Ongoing support during initial testing phases
- Tech Support Knowledgebase Articles: https://converus.zendesk.com/hc/en-us (Converus.com > Resources > Tech Support)
- For tech support assistance, click HERE to submit a support ticket, or email [email protected]
- Review product experience
- Evaluate customer satisfaction
- Discuss current goals and needs (training, test creation, process improvement, etc.)
Resources
| Training Options | ||
| Training Videos | ||
| Training Consultations | ||
| Training Workshops | ||
| Converus Dashboard |
| Test Protocols & Requests |
| Tech Support Knowledge Base | ||
| Tech Support Tickets |
| Shipping Status | ||
| Additional Orders |
| Research | ||
| Marketing Resources | ||
| Additional Information |
Converus (“with truth”) provides scientifically validated credibility assessment technologies that help protect countries, corporations and communities from corruption, crime and threats.